Shipping Policy

• Alexa Device Compatibility
  Compatible Alexa devices include the 2024 Echo Hub, Echo Plus 2nd Gen, Echo Show 2nd Gen, Echo Studio, Echo Show 10, and Echo 4th Gen. Ensure your Echo device has a built-in Zigbee module. Note that Echo Show 5, Echo Show 8, and Echo Dot are not compatible.
• Custom Commands for Echo 4th Gen
  To use the command "Alexa, open/close the blinds," create custom commands in the Alexa app under routines.

• Charging the Motor
  You can charge the motor while attached. Simply connect the charger to the USB-C port on the motor head.
• Charging Duration
  Charging takes about 5 to 6 hours.
• Indicator Lights
  The LED light blinks red during operation and indicates low battery. It blinks green while charging and turns solid green when fully charged.
• Overcharging Protection
  The motor and battery have overcharge protection circuits, preventing excessive charging.
• Battery Lifespan
  You can hardwire the motor or rely on the battery, which should be recharged roughly every 600 cycles (about every six months).
• Battery Replacement
  The battery is designed to last the entire lifespan of the motor.

Troubleshooting the Shade

• Delivery Mode: The motor prevents operation until installation is complete.
• Remote Issues: Refer to the manual for pairing instructions.
• Dead Battery: Charge the motor with a USB-C cable.
• Remote Battery: Replace the batteries in the remote.

Placing an Order for Finichi Smart Blinds

• Choose Your Style: Start by selecting your preferred style of blinds or shades from our collection.
• Select Your Series: Pick the specific series of blinds or shades that best fits your needs.
• Customize Your Order: Enter your measurements and any additional options you desire, following our guide for further customization.

For assistance with your order, feel free to contact our customer service team.

Window Measurement Guide

• Refer to our How To Measure for detailed instructions.
• If you are doing a side mount for an inside mount, please subtract an additional 1/4" from your width measurement to allow for proper spacing.

Installation Instructions

• For installation instructions, consult our How To Install Guide.

Shipping Information

• We only ship to the United States at this time. Free shipping is included with every order.

Order Tracking

• Absolutely! After placing your order, you will receive an order confirmation email. Once your order has shipped, we will send you tracking information to monitor its status.

Custom Size Requests

• Yes, larger sizes can be accommodated. Please reach out to our customer service team for assistance with your order.

Ceiling Installation Options

• Certainly! Our systems are designed for both wall and ceiling mounting. The installation manual provides clear instructions for both options.

Remote Control Options

• A 6-channel remote controls up to 6 shades, while a 16-channel remote can control up to 16 shades.

Why can’t I connect the remote to the motor?

• The pairing process has a time constraint. To pair, press and hold the P button on the motor head until it jogs once. You then have 2 seconds to press and hold the STOP button on the desired remote/channel. The blinds will jog twice to confirm successful pairing.

How can I set the limits?

• After pairing the motor with a channel for the first time, check the direction. To reverse the direction, press UP and DOWN simultaneously. Next, adjust the top limit to your desired position, then press and hold UP and STOP until the motor jogs and beeps. Move the shade to your desired bottom position and repeat the process with DOWN and STOP.

How do I adjust my limit position?

• Position the shade near the desired limit. For the top limit, press and hold UP and STOP until the motor jogs, then adjust to your preferred position. Press and hold UP and STOP again to record this limit. Repeat the same steps for the bottom limit using DOWN and STOP.

Note: Opening the limit setting function takes longer than closing it intentionally.

Why might a motor lose its limits?

• The battery is depleted.
• The motor was accidentally reset to factory settings.

Can I hide unused channels?

• Yes, on a multi-channel remote, you can adjust it to display only the active channels. For example, if there are 6 motors, you can set it as an 6-channel remote. To do this, press the left and right buttons together for 3 seconds, then press the STOP button.

What is channel 0?

• Channel 0 allows all motors programmed to the same remote to respond simultaneously. For instance, pressing the up button on channel 0 will raise all blinds linked to that remote.

Why can’t I program my motor to another channel?

• Before a motor can receive programming from an additional channel or transmitter, the limits must be established, placing the motor in normal operational mode.

What warranty do Finichi blinds come with?

• Finichi blinds come with a complimentary limited warranty that covers manufacturing defects for a full year from the date of purchase. This warranty ensures that you can enjoy peace of mind knowing that your investment is protected. However, it’s important to note that this warranty does not cover damage caused by misuse, improper installation, or normal wear and tear. For any warranty claims, please retain your receipt and promptly contact our customer support team for assistance.
• In addition to the standard one-year warranty, we also offer an optional upgrade for extended coverage at an additional cost. This upgraded warranty provides added protection and benefits, allowing you to enjoy your Finichi blinds with even greater confidence and security. Reach out to our customer service for more information on how to upgrade your warranty and ensure your blinds remain in excellent condition for years to come.